The 2009 Extreme Makeover ThinkLink Edition is a combination of high energy brainstorming, case studies, hands-on activities and a great key note speaker. So put on your toolbelt and plan to get your hands dirty on November 17!

Keynote:

This year’s keynote speaker is Jason Young. He has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

There will be three main topics at this year´s conference:

Social Media Networking:

According to news reports from just this week, Facebook is as large as the entire U.S. population! That’s over 300 million people. Such potential to get your name and brand out there. We all know that venues such as Facebook, Twitter, MySpace, etc., can be valuable tools for our companies and communities. The real question is, are we utilizing them properly are we just wasting time trying to make them effective? You will brainstorm with your peers for ideas and learn from industry experts who will be facilitating this session.

Exceptional Customer Service:

Why do residents move out? Would we be surprised if we learned that the main reason people moved was because they weren´t happy with the service they received. As we enter the traditionally slowest leasing season, this session will be key in helping you retain the residents you currently have.

Relationship Selling:

As the saying goes...¨People buy from people they trust.¨ You will be surrounded by the industry´s best and will take home hundreds of ideas to transform yourself into the ultimate salesperson!

11:30-12:00  Registration Open
Pre-register today on-line at www.aatcthinklink.com

12:00-12:30  Plated Lunch
Enjoy a fabulous sit down lunch with your industry friends

12:30-1:00   Keynote with Jason Young
Get motivated to have your own extreme makeover with motivational speaker and author Jason Young.

1:00-1:30     Entrance into Grand Hall and Opening of ThinkLink 2009 Brainstorming!
Be prepared for some new twists as we begin our 4th annual ThinkLink Conference.

1:30-4:30    Roundtable Brainstorming Sessions
Your facilitators will help you build new ideas and makeover some that you have used before.

4:30-5:00    Final Wrap-up and Entrance into the 2009 AATC Tradeshow
Your masters of ceremonies Brenda Carpenter and Gregory Ann Goldrick with help us wrap up and then lead us into the AATC Tradeshow

ThinkLink 2009 Facilitators:

Brenda Carpenter, Superior Floors, MC
Gregory Ann Goldrick, Simpson Housing, MC

Relationship Selling:
Pat Wiley, Westcorp, Master Facilitator

Jennifer Campbell-Browne, Pace Realty
Anita Hord, Pace Realty
Elizabeth Pedroza, Apartment Finder
Char Burnside-Rice, Sunchase
Carolyn Marriott, Callsource
Amy Alvarez, Superior
Sherry Jordan, LumaCorp
Jodi Spurell, Milestone
Debbie Kimble, TXU

Social Media Networking:
Beth Doty, Capture The Market, Master Facilitator

Angela Blair, LBK
Jeffrey Butcher, Apartment Data Services
Laurie Pascoe, Macdonald Companies
Melissa Stampley, Macdonald Companies
Carrie Gebhart, BG Personnel
Holly Stuckey, Apartment Finder
Christy Sanchez, Riverstone
Frankie Radabaugh, LumaCorp
Nick Jerome, LumaCorp

Exceptional Customer Service:
Sarah Turner, Olympus Property, Master Facilitator

Kari Hall, Milestone
Kylee Lambert, Colonial
Sarah Plute, Colonial
Zephi Velarde, Verde
Shirley Aguilar, Shirley Aguilar Consulting
Deanna Moore, Superior
Lauri Anderson, Superior
Jana Mobarak, Alpha-Barnes
Lana Hill, Equity